2024 Restaurant Trend Report, header

In 2024, restaurant technology truly entered the chat. For years, tech has been helping restaurants operate efficiently and drive revenue. But since the pandemic, technology has become central to the connection between restaurants and diners. This year, the tech conversation became the restaurant conversation. Based on data from thousands of restaurants across the country, read on to see the stories that defined the restaurant industry in 2024.

Small Bites

Fun facts for your next restaurant technology-based dinner conversation.

The average value of a restaurant gift card was $137 — a 13% increase since 2021.
Image C-TL
The average Takeout & Delivery basket was 2.74 items — an 11% decrease since 2021.
Image C-TR
Restaurant merchandise sales spiked 108% during the holiday season.
Image C-BL
The year’s biggest day for catering is Thanksgiving, which accounts for more orders than the next two holidays — Christmas and New Year’s — combined.
Image C-BR
Restaurant websites received 22% of their Takeout & Delivery traffic from social media sites.¹
Image A-TL
75% of all restaurant website traffic came from mobile devices.
Image A-TR
One in five call-to-action clicks on a restaurant website were on the phone number.
Image A-BL
A restaurant’s web traffic spiked an average of 152% following a public visit from Taylor Swift.
Image A-BR
The Western region led the nation in restaurant spending growth (3.2%) and average ticket size ($26.25).
Image B-TL
The average size of a reservation party was 3.25 people.
Image B-TR
Takeout & Delivery orders increased 18% each weekday. Friday had twice the orders of Monday.
Image B-BL
39% of all in-person restaurant card transactions used tap-to-pay technology, double the rate of two years ago.
Image B-BR
The average value of a restaurant gift card was $137 — a 13% increase since 2021.
Image C-TL
The average Takeout & Delivery basket was 2.74 items — an 11% decrease since 2021.
Image C-TR
Restaurant merchandise sales spiked 108% during the holiday season.
Image C-BL
The year’s biggest day for catering is Thanksgiving, which accounts for more orders than the next two holidays — Christmas and New Year’s — combined.
Image C-BR
Restaurant websites received 22% of their Takeout & Delivery traffic from social media sites.¹
Image A-TL
75% of all restaurant website traffic came from mobile devices.
Image A-TR
One in five call-to-action clicks on a restaurant website were on the phone number.
Image A-BL
A restaurant’s web traffic spiked an average of 152% following a public visit from Taylor Swift.
Image A-BR

Technology

Three stories about technology’s power to build (or block) the connection between restaurants and diners.

E-commerce

E-commerce

Online commerce is an increasingly vital part of hospitality revenue. As Grovehouse Hospitality demonstrates with MISIPASTA, a combination of in-person and online retail is a powerful way for world-class restaurants to connect with their regulars, inside and outside the dining room.

“We produce a lot of our retail products out of the same kitchen the guests receive their food from every night. It’s about extending our restaurant’s experience to people’s homes.”

Eliza Christen | Director of Operations, Grovehouse Hospitality

Third-Party Ordering

Third-Party Ordering

In recent years, the relationship between restaurants and marketplace platforms has settled somewhere between a constant battle and mutual dependence. Delivery-focused restaurants like Dado’s Pizza & Taproom have taken matters into their own hands: listing on the apps, but using them as marketing for direct ordering channels.

“These are big tech companies that feed on data. I’m a small business, but I can use that data in a way where it improves the customer experience.”

David Edelman | Owner, Dado’s Pizza & Taproom

Reservation Trading

Reservation Trading

Re-selling hot tables on digital marketplaces has become a distinctly post-pandemic phenomenon. This trend highlights the challenge of delivering hospitality to people who come in primarily from third-party sources — and the importance of building direct relationships with diners.

Eighty percent of Appointment Trader’s 100 most popular restaurants manage reservations with third-party services.

E-commerce

E-commerce

Online commerce is an increasingly vital part of hospitality revenue. As Grovehouse Hospitality demonstrates with MISIPASTA, a combination of in-person and online retail is a powerful way for world-class restaurants to connect with their regulars, inside and outside the dining room.

“We produce a lot of our retail products out of the same kitchen the guests receive their food from every night. It’s about extending our restaurant’s experience to people’s homes.”

Eliza Christen | Director of Operations, Grovehouse Hospitality

Third-Party Ordering

Third-Party Ordering

In recent years, the relationship between restaurants and marketplace platforms has settled somewhere between a constant battle and mutual dependence. Delivery-focused restaurants like Dado’s Pizza & Taproom have taken matters into their own hands: listing on the apps, but using them as marketing for direct ordering channels.

“These are big tech companies that feed on data. I’m a small business, but I can use that data in a way where it improves the customer experience.”

David Edelman | Owner, Dado’s Pizza & Taproom

Operations

A data-driven look at the U.S. restaurant industry this year.

Image Illustration Ops-3

Labor: Changes ahead

In 2024, a flurry of restaurant labor laws changed across the country. California raised its minimum wage for fast food workers to $20/hr. A number of states and cities revised employee age requirements. At the federal level, two Biden-era rules were overturned: the redefinition of “joint employment” and the 80/20 rule. Even the presidential candidates waded into restaurant labor, promising “no taxes on tips.” It’s been a wild ride.

For restaurants, the legal and political changes added to a dizzying few years of labor turmoil. Between 2021 and 2024, restaurant wages soared by 30%, two-thirds more than the national average. Turnover since the pandemic has been the highest on record, with restaurant employees quitting 24% more frequently since 2021 than they did before COVID.

Even though costs and turnover are coming back to earth entering 2025, frenetic regulatory changes made 2024 a deeply confusing time to manage employees in a restaurant. No wonder technology is finding its way into more and more aspects of restaurant operations.

From 2015 to 2019, an average of 4.2% of the national hospitality workforce quit every month. From 2021 through 2023, that rate jumped by almost a quarter to 5.2%.

Image Illustration Ops-1

Revenue: Another growth year

Restaurant revenues remained solid in 2024, with diners spending about 5% more in U.S. restaurants than they did in 2023. It was a touch less than last year’s growth of 7%, but good news: More than half of this year’s revenue growth came from higher transaction volume — restaurants doing more business — versus simply adjusting to higher prices.

Underneath that steady growth, an interesting trend has been emerging around payments. For the last two years, restaurant customers have been dipping card chips less and using contactless “tap-to-pay” more. Fall 2024, in fact, was when the two technologies converged. Each now makes up 39% of all in-person card transactions.

But it’s clear contactless payments are taking over. Mobile payments have doubled since 2022, now making up 14% of in-person card transactions. These trends suggest a growing customer preference for tableside POS devices that give diners the flexibility to pay with a card or a phone.

In 2024, restaurant transaction count grew by 2.7% and average ticket amount by 2.2%, totaling an annual revenue increase of 4.9%.

Inflation: Breathing room in sight

While costs continued to rise in 2024, data suggests that restaurant prices have finally caught up.

In 2024, consumer costs rose by just over 2%. It was a far cry from what we saw a few years ago, when inflation briefly topped 9%. But cooling inflation is only half the story. For restaurants, post-pandemic inflation splits into two periods: the first two years, when restaurant menu prices failed to keep up with cost increases, and the last two years, when menu price increases have well exceeded inflation.

Since 2023, food retailers’ overall cost of doing business has increased by 3%. But restaurant prices rose more than twice as much. If this sounds strange, it’s probably because the two years before that were historically brutal. Between 2021 and 2022, costs rose 20% — by far the sharpest increase on record — while menu prices lagged, rising “only” 14%.

Chasing that lost margin, restaurants spent 2023 and 2024 hiking prices. The result is that entering 2025, the last four years have seen restaurant costs increase by an absurd 26% and prices by 24%.

The good news is that breathing room is in sight for restaurants. High inflation should be behind us, bringing more stable operations and less sticker shock for diners. Fingers crossed.

Image Illustration Ops-2

In 2022–23, annualized cost inflation for food & beverage retailers exceeded 10% for thirteen straight months.

Image Illustration Ops-3

Labor: Changes ahead

In 2024, a flurry of restaurant labor laws changed across the country. California raised its minimum wage for fast food workers to $20/hr. A number of states and cities revised employee age requirements. At the federal level, two Biden-era rules were overturned: the redefinition of “joint employment” and the 80/20 rule. Even the presidential candidates waded into restaurant labor, promising “no taxes on tips.” It’s been a wild ride.

For restaurants, the legal and political changes added to a dizzying few years of labor turmoil. Between 2021 and 2024, restaurant wages soared by 30%, two-thirds more than the national average. Turnover since the pandemic has been the highest on record, with restaurant employees quitting 24% more frequently since 2021 than they did before COVID.

Even though costs and turnover are coming back to earth entering 2025, frenetic regulatory changes made 2024 a deeply confusing time to manage employees in a restaurant. No wonder technology is finding its way into more and more aspects of restaurant operations.

From 2015 to 2019, an average of 4.2% of the national hospitality workforce quit every month. From 2021 through 2023, that rate jumped by almost a quarter to 5.2%.

Image Illustration Ops-1

Revenue: Another growth year

Restaurant revenues remained solid in 2024, with diners spending about 5% more in U.S. restaurants than they did in 2023. It was a touch less than last year’s growth of 7%, but good news: More than half of this year’s revenue growth came from higher transaction volume — restaurants doing more business — versus simply adjusting to higher prices.

Underneath that steady growth, an interesting trend has been emerging around payments. For the last two years, restaurant customers have been dipping card chips less and using contactless “tap-to-pay” more. Fall 2024, in fact, was when the two technologies converged. Each now makes up 39% of all in-person card transactions.

But it’s clear contactless payments are taking over. Mobile payments have doubled since 2022, now making up 14% of in-person card transactions. These trends suggest a growing customer preference for tableside POS devices that give diners the flexibility to pay with a card or a phone.

In 2024, restaurant transaction count grew by 2.7% and average ticket amount by 2.2%, totaling an annual revenue increase of 4.9%.

Web Design

Members of the BentoBox Web Design team on the trends they’ve seen in 2024.

Bold Statement Headers

This eye-catching style emphasizes large, striking typography that immediately conveys the essence of a brand or message. These attention-grabbing elements set the tone for the overall experience by incorporating vivid colors and unique fonts. Together, these elements create a memorable first impression, making content more approachable and inviting.

Statement headers also support a more streamlined design aesthetic. By prioritizing impactful text, designers can minimize clutter and focus users’ attention on essential elements. Lulla’s website demonstrates this style, using large headers and simple line art illustrations to guide users while ensuring that the website remains visually appealing and easy to navigate.

– Lindsey Robinson, Web Designer

Bold statement headers at Lulla

Micro Animations

In recent months we’ve seen an increase in requests for micro animations: small-scale animations that encourage interaction and add character to the site. Animation is trendy every year, but accessibility standards often render more complex animations fallible. Micro animations pack a similar punch while carrying a much lower risk. They can be applied to button hovers, graphic elements, page load-ins — any component you want to spotlight.

We were able to implement this style in our site design for Taco Boy by placing their sunburst icon on either side of the headings and animating them to rotate. This was a playful way of emphasizing text hierarchy without overwhelming users.

– James Coviello, Senior Designer II

Micro Animations at TacoBoy

Scrolling Marquees

This style, in which words and images move across the screen, brings a lively, retro-inspired feel to modern sites, making them more engaging but not too busy. As brands try to stand out, the scrolling marquee provides a fresh way to catch people’s attention, offering a break from the usual static images and sliders. Its charm lies in blending a touch of nostalgia with a new way to showcase key content.

On Loft 22’s website, the scrolling marquee draws attention to key details about event spaces, offerings, and brand values. This bold, moving text creates a lively first impression, keeping essential information front and center.

– Christopher Nervegna, Senior Designer

Scrolling marquees at Loft

Organic Shapes & Textures

Moving away from sharp, minimalist lines and polished symmetry, this style introduces hand-drawn forms, soft edges, and natural textures to give websites a human touch. It’s likely a response to the flat, hyper-digital designs of recent years, and reflects a collective craving for authenticity and individuality. In a world of grid-based layouts, these organic elements feel inviting and genuine — qualities that resonate deeply with restaurants.

On Osteria Olio’s website, textured backgrounds and fluid shapes echo the restaurant’s warmth and emphasis on artisanal craftsmanship, showing how a human touch can make digital interactions genuine and memorable.

– Kayla Scheidel, Senior Manager of Web Design

Organic shapes & textures at Osteria Olio

Fixed Content on Scroll

Playing off the parallax trend that has maintained popularity for years, this style creates a sense of depth by fixing certain elements or sections while allowing others to scroll freely. This scroll-within-a-scroll effect is more subtle and easier to navigate than other non-traditional scrolling effects, such as the horizontal scroll that was popular in previous years. It also offers some variety in the application, as it can be used on a whole section or on individual elements within a section.

Playa Betty’s website is a great example. The user experiences a normal scroll until hitting the stacked images, at which point the text becomes “sticky.” The interaction immediately upgrades the section from feeling like a simple layout.

– Chelsea Davis, Web Designer

Fixed content on scroll at Playa Betty's

Bold Statement Headers

This eye-catching style emphasizes large, striking typography that immediately conveys the essence of a brand or message. These attention-grabbing elements set the tone for the overall experience by incorporating vivid colors and unique fonts. Together, these elements create a memorable first impression, making content more approachable and inviting.

Statement headers also support a more streamlined design aesthetic. By prioritizing impactful text, designers can minimize clutter and focus users’ attention on essential elements. Lulla’s website demonstrates this style, using large headers and simple line art illustrations to guide users while ensuring that the website remains visually appealing and easy to navigate.

– Lindsey Robinson, Web Designer

Bold statement headers at Lulla

Micro Animations

In recent months we’ve seen an increase in requests for micro animations: small-scale animations that encourage interaction and add character to the site. Animation is trendy every year, but accessibility standards often render more complex animations fallible. Micro animations pack a similar punch while carrying a much lower risk. They can be applied to button hovers, graphic elements, page load-ins — any component you want to spotlight.

We were able to implement this style in our site design for Taco Boy by placing their sunburst icon on either side of the headings and animating them to rotate. This was a playful way of emphasizing text hierarchy without overwhelming users.

– James Coviello, Senior Designer II

Micro Animations at TacoBoy

Predictions

Looking ahead to the stories we'll be talking about in 2025.

Image Illustration Pred-5

You’ll see restaurant celebrities doing actual work.

A generation ago, the first celebrity chefs were telegenic personalities who were generally seen anywhere but the kitchen. But as social media turned the camera around, the restaurant world’s viral stars have become relatable figures like reviewer Keith Lee and NYC restaurant servers Marty & Missy. Led by social media and joined by mainstream content like The Bear, look for the restaurant stars of 2025 to be people involved in the real work of producing a restaurant.
Image Illustration Pred-1

Mobile apps will give way to loyalty programs.

In 2024, a number of tech companies started marketing mobile apps to restaurants. But dedicated mobile apps don’t make sense for anyone but the biggest restaurant groups; there’s very little they accomplish that is not more efficiently handled by a loyalty program. In 2025, as loyalty program products continue to evolve and apps fall flat, restaurants will deprecate their apps and focus on data-driven customer connections.

The tip credit conversation will be rooted in real data.

Over the last few years, the organization One Fair Wage has successfully abolished the so-called “subminimum wage” in Washington, D.C., Chicago, and a handful of states. In each of these campaigns, the arguments used to support and oppose the idea were ideological, not empirical. But by the end of 2025, the first few case studies from the One Fair Wage movement will have yielded a body of data that allows the conversation to proceed grounded in facts, not just political arguments.
Image Illustration Pred-2
Image Illustration Pred-4

Restaurants will get in on reservation trading.

In 2024, the campaign to brand reservation trading as a harmful practice was led by third-party marketplaces that didn’t want attention drawn to the fact that they were the ones interrupting the connection between diners and restaurants. In 2025, expect to see the innovation of direct reservation channels that let restaurants tap into this emerging source of value, while keeping touch with every guest who walks into the dining room.

You’ll dine and dash.

Checkless payments are on the horizon. As restaurant technology searches for new ways to deepen relationships between restaurants and guests, processes that can be streamlined with the incorporation of diner data — such as the traditional check drop and payment flow — will become areas of rapid innovation.
Image Illustration Pred-3
Image Illustration Pred-5

You’ll see restaurant celebrities doing actual work.

A generation ago, the first celebrity chefs were telegenic personalities who were generally seen anywhere but the kitchen. But as social media turned the camera around, the restaurant world’s viral stars have become relatable figures like reviewer Keith Lee and NYC restaurant servers Marty & Missy. Led by social media and joined by mainstream content like The Bear, look for the restaurant stars of 2025 to be people involved in the real work of producing a restaurant.
Image Illustration Pred-1

Mobile apps will give way to loyalty programs.

In 2024, a number of tech companies started marketing mobile apps to restaurants. But dedicated mobile apps don’t make sense for anyone but the biggest restaurant groups; there’s very little they accomplish that is not more efficiently handled by a loyalty program. In 2025, as loyalty program products continue to evolve and apps fall flat, restaurants will deprecate their apps and focus on data-driven customer connections.

1. All “Small Bites” based on BentoBox product data. In this report, “2024” refers to the 12-month period ending September 30, 2024. 2. Reservation channel analysis performed by BentoBox on the 100 most popular restaurants on AppointmentTrader.com. 3. E-commerce revenue via BentoBox, search interest via Google Trends. 4. Spending data in this section is Fiserv proprietary data and includes only actual card-based forms of payment. SpendTrend® from Fiserv is a macro-economic indicator that reports aggregated year-over-year same store sales activity for card-based payments. SpendTrend does not represent Fiserv financial performance. 5. BLS, Consumer Price Index for Urban Consumers (CPIAUCSL) 6. BLS, Producer Price Index for Food & Beverage Retail (PCU445445) 7. BLS, Consumer Price Index for All Urban Consumers: Food Away from Home in U.S. City Average (CUSR0000SEFV) 8. BLS, QCEW of “Restaurants and other eating places, National” (NAICS 7225) and “Private, all industries, National” 9. BLS, Quits: Leisure & Hospitality (JTS7000QUR)