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Frequently asked questions
Need something else? Email support@getbento.com anytime.
HOSTING AND SUPPORT
What Content Management System (CMS) are BentoBox websites hosted on?
Does BentoBox own my domain?
Does BentoBox offer email hosting?
Are BentoBox websites secure?
What does BentoBox offer for support and training?
DESIGN
Who is going to design my website?
Are BentoBox websites mobile friendly?
Are BentoBox websites built for Search Engine Optimization (SEO)?
What if I want to change my design or make revisions to my website?
Does BentoBox build websites using templates?
Are your websites accessible?
INTEGRATIONS
Does BentoBox integrate with my reservation system?
Does BentoBox integrate with my email marketing service?
Does BentoBox have social media integrations?
Does BentoBox work outside of the United States?
ECOMMERCE
How are credit card transactions processed?
What e-commerce tools are available through BentoBox?
ONLINE ORDERING
How long does it take to set up online ordering?
Does Online Ordering link to a 3rd party website?
What commission percentage does Online Ordering take?
What settings do I have control over with Online Ordering?
Do I need a BentoBox website to sign up for Online Ordering?
BRANDING AND SUPPORT
What branding do I need in order to get my website design started?
I don't have a logo. Does BentoBox create logos?
What type of photography is recommended?
Is video content supported?
COST AND BILLING
How much does BentoBox cost?
Should I pay monthly or yearly?
What payment methods does BentoBox accept?
What does the website setup fee include?
What is included in the fee for additional locations?
What’s the difference between the Essentials and Plus subscription tiers?
Are separate pricing options available for hospitality groups?
Can I switch to another subscription or add additional products to my existing subscription?
Why does subscription billing begin immediately?
What if I want to cancel?
PLAN ADD-ONS
What is the Online Ordering Add-On?
What is the Gift Cards Add-On?
What is the Pre-Order & Catering Add-On?
What is the Events Management Add-On?
What is the LocalSync Add-On?
What is Door-to-Door Delivery?
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